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Micro-credential certification in Operations and Quality Management (MBAGM)

Overview: 

Continuous quality improvement is essential for any organisation’s survival in the twenty-first century. This module has developed an integrated approach that makes the topics accessible and engaging for all business majors. Beyond providing a solid foundation, this module covers emerging topics like Artificial Intelligence, Robotics, Data Analytics, and Sustainability. It gives equal time to make strategic and tactical decisions in both service and manufacturing organisations.

Note: Subject relates to Master of Business Administration (General Management)

Programme Fee 

Awarding Body: 

This programme is designed, delivered, assessed and awarded by SEGi University through the Africa Open Learning Platform. 

Endorsement & Recognition: 


This programme is recognized and endorsed by the Seychelles Qualifications Authority (SQA), established under the Seychelles Qualifications Authority Act of 2005. 

Discipline: 
Business & Accounting
Entry Requirements: 

Entry Requirements - No 
Age - 23 Years Above 
Experience - No
Language Proficiency - Yes 
Numeracy Proficiency - No 
Prerequisites - No
Others - No

Contents: 
  1. Operations and Productivity
    1. What is Operations Management
    2. Organizting to Produce Goods and Services
    3. The Supply Chain
    4. Why Study OM
    5. What Operations Managers Do?
    6. The Heritage of Operations Management
    7. Operations for Goods and Services
    8. The Productivity Challenge
  2. Project Management
    1. The Importance of Project Management
    2. Project Planning
    3. Project Scheduling
    4. Project Controlling
    5. Prohject Management Techniques
    6. Determining the Project Schedule
  3. Design of Goods and Services
    1. Goods Design 
    2. Services Design
    3. Type of Corporate Strategy
  4. Quality Management
    1. Quality and Strategy
    2. Defining Quality
    3. Total Quality Management
    4. TQM in Manufactring
    5. TQM in Services
  5. Process and Capacity Strategies
    1. Type of Process Strategies
    2. Technology in Manufacturing
    3. Technology in Services
  6. Location & Layout Strategies
    1. Factors affecting location Strategies
    2. Location Strategies for Manufacturing
    3. Location Strategies for Services
    4. Type of Layout Strategies
    5. Layout Strategies for Manufacturing
    6. Layout Strategies for Services
  7. Human Resources Strategy
    1. Labor Planning
    2. Job Design
    3. Ergonomics at Work
    4. HR Strategy in Manufacturing
    5. HR Strategy in Services
  8. Supply Chain Management & Inventory Management
    1. Supply Chain Management and Corporate Strategy
    2. Sourcing Strategies 
    3. Supply Chain Risk and Tactics
    4. Logistic Management
    5. Inventory Management
  9. Scheduling & Maintenance
    1. Sales & Operations Planning 
    2. Type of Aggregate Planning Strategies
    3. Type of Scheduling
    4. Importance of Maintenance"
Assessments: 

Written assignment - 40%
Project paper - 60%