fbpx Micro-Credential in Negotiations and Conflict Management MGT3183 (BAHM) ** | Africa Open Learning
Overview: 

Students will investigate the theory and practice of using power, analyzing personality traits, assessing conflict, improving communication techniques in problem solving with regards to appropriate strategies, tactics and goals in conflict resolution.  This module will also focus on negotiation skills, mediation skills, and students will have an opportunity to explore environmental disputes involving conflicts among stakeholders. 

** indicates that these programmes will be offered soon

Programme Fee

Awarding Body: 

This programme is designed, delivered, assessed and awarded by SEGi University through the Africa Open Learning Platform. 

Endorsement & Recognition: 


This programme is recognized and endorsed by the Seychelles Qualifications Authority (SQA), established under the Seychelles Qualifications Authority Act of 2005. 

Discipline: 
Hospitality
Entry Requirements: 

Entry Requirements - No 
Age Experience - 19 Years Above 
Language Proficiency - Yes 
Numeracy Proficiency - No 
Pre-requisites - No

Contents: 
  1. Introduction
  2. Nature of conflict
  3. Organizational Learning and Effectiveness
  4. Conflict Management Design
  5. Conflict Management strategies
  6. The Measurement of Conflict
  7. Intrapersonal Conflict 
  8. Interpersonal Conflict
  9. Intragroup Conflict
  10. Intergroup Conflict
  11. Ethics and Morality
  12. Ethics of Managing Conflict
Assessments: 

 Assignment - 25%
 Presentation - 10%
 Test - 15%
 Final Examination - 50%

Career Opportunities: 

With great understanding of the hospitality industry through this programme, you can excel in areas such as hotels, restaurants, retailing, transportation, travel agencies, airlines, cruise, and tour operations.