fbpx Micro-Credential in Front Office Operation DHFO2214 (DiHM) ** | Africa Open Learning
Overview: 

This programme examines the operational elements that comprise the front office and how these are deployed by management to maximise occupancy and room revenue. The course provides the student with an appreciation of the role of the front office as the ‘nerve centre’ of customer activity with network communication links with other departments. 

** indicates that these programmes will be offered soon

Programme Fee

Awarding Body: 

This programme is designed, delivered, assessed and awarded by SEGi University through the Africa Open Learning Platform. 

Endorsement & Recognition: 


This programme is recognized and endorsed by the Seychelles Qualifications Authority (SQA), established under the Seychelles Qualifications Authority Act of 2005. 

Discipline: 
Hospitality
Entry Requirements: 

Entry Requirements - No
MIn. Age Requirement - 19 Years Old and Above 
Language Proficiency - Yes 
Numeracy Proficiency - No 
Prerequisites - No

Contents: 
  1. The Front Office Department 
  2. Front Office Personnel 
  3. Accommodation Service Function 
  4. Room, Bedding & Rates 
  5. Property Management System (PMS) 
  6. Important of Reservation 
  7. Reception Services 
  8. Guest Registration 
  9. Room Assignment & Rate 
  10. Method of Payment 
  11. Overbooking 
Assessments: 

 Industry Assessment - 60%
 Final Report - 20%
 Presentation - 20%

Career Opportunities: 

With a great understanding of the hospitality industry through this programme, you can excel in areas such as hotels, restaurants, catering, retailing and the cruise industry.