Flexible Learning That Enhances Your Potential
Micro-Credential in Front Office Operation DHFO2214 (DiHM) **
This programme examines the operational elements that comprise the front office and how these are deployed by management to maximise occupancy and room revenue. The course provides the student with an appreciation of the role of the front office as the ‘nerve centre’ of customer activity with network communication links with other departments.
This programme is designed, delivered, assessed and awarded by SEGi University through the Africa Open Learning Platform.
Entry Requirements - No
MIn. Age Requirement - 19 Years Old and Above
Language Proficiency - Yes
Numeracy Proficiency - No
Prerequisites - No
- The Front Office Department
- Front Office Personnel
- Accommodation Service Function
- Room, Bedding & Rates
- Property Management System (PMS)
- Important of Reservation
- Reception Services
- Guest Registration
- Room Assignment & Rate
- Method of Payment
Industry Assessment - 60%
Final Report - 20%
Presentation - 20%
With a great understanding of the hospitality industry through this programme, you can excel in areas such as hotels, restaurants, catering, retailing and the cruise industry.