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Micro-Credential in Front Office Management HOS1303 (BAHM)

Overview: 

This course details the policies and procedures that address the front office department’s critical role of serving guests, coordinating employee communication and utilizing technology to benefit the guests, staff and owners of hotel business. The emphasis will be on applying theory and operational strategies as well as providing the necessary skills and competency in the area of hotel's front office operations to the students.  

Programme Fee

Awarding Body: 

This programme is designed, delivered, assessed and awarded by SEGi University through the Africa Open Learning Platform. 

Endorsement & Recognition: 


This programme is recognized and endorsed by the Seychelles Qualifications Authority (SQA), established under the Seychelles Qualifications Authority Act of 2005. 

Discipline: 
Hospitality
Entry Requirements: 

Entry Requirements - No 
Age Experience - 19 Years Above 
Language Proficiency - Yes 
Numeracy Proficiency - No 
Pre-requisites - No

Contents: 
  1. Introduction to Front Office Management
  2. Effective Communication Management
  3. Customer Service Management
  4. System-wide Reservations
  5. Guest Registration
  6. Guest Checkout 
  7. Revenue Management 
  8. Managing Front Office Personnel
Assessments: 

 Assignment - 20%
 Practical Assessment - 20%
 Test - 10%
 Final Examination - 50%

Continuing Education: 

Upon completion of this course, student is eligible to enroll into full year Bachelor of Hospitality Management and entitled for credit transfer.

Career Opportunities: 

With great understanding of the hospitality industry through this programme, you can excel in areas such as hotels, restaurants, retailing, transportation, travel agencies, airlines, cruise, and tour operations.