Flexible Learning That Enhances Your Potential
Micro-Credential in Front Office Management HOS1303 (BAHM) **
This course details the policies and procedures that address the front office department’s critical role of serving guests, coordinating employee communication and utilizing technology to benefit the guests, staff and owners of hotel business. The emphasis will be on applying theory and operational strategies as well as providing the necessary skills and competency in the area of hotel's front office operations to the students.
This programme is designed, delivered, assessed and awarded by SEGi University through the Africa Open Learning Platform.
Entry Requirements - No
Age Experience - 19 Years Above
Language Proficiency - Yes
Numeracy Proficiency - No
Pre-requisites - No
- Introduction to Front Office Management
- Effective Communication Management
- Customer Service Management
- System-wide Reservations
- Guest Registration
- Guest Checkout
- Revenue Management
- Managing Front Office Personnel
Assignment - 20%
Practical Assessment - 20%
Test - 10%
Final Examination - 50%
Upon completion of this course, student is eligible to enroll into full year Bachelor of Hospitality Management and entitled for credit transfer.
With great understanding of the hospitality industry through this programme, you can excel in areas such as hotels, restaurants, retailing, transportation, travel agencies, airlines, cruise, and tour operations.